First checks
- Record the exact start and recovery time for several days.
- Check router schedules, parental controls and automatic restart features.
- Compare wired and wireless clients during the outage.
How to interpret the result
If the WAN disconnects for every client at the same time, inspect ISP logs or modem status. If only Wi‑Fi disappears, check radio schedules and environmental interference. If only selected devices lose access, review policy and parental-control rules.
What this symptom usually does not prove
Do not make random channel changes without first confirming whether the WAN, Wi‑Fi radio or policy layer is actually dropping.
Escalate with useful evidence
Record which devices are affected, whether Ethernet and Wi‑Fi behave differently, the router or gateway status, and the exact time of the fault. This evidence helps distinguish a local client issue, radio problem, routing policy, upstream service fault or failing hardware.
Before a factory reset
Restart the relevant device first and save any ISP, Wi‑Fi, reservation, port-forwarding or mesh information needed to rebuild the network. A factory reset is a configuration-recovery action, not a universal diagnostic test.