Menu labels and LED meanings can vary by model and hardware version. Keep the product label and official manual available while following this guide.
1. Start with the correct product type
Set up and troubleshoot Amazon eero gateways and nodes, app discovery, placement, bridge mode and offline status.
2. Choose the right setup method
Create the network and allow the gateway to become fully online before adding more eero units.
3. Keep the network secure
Place additional units where they retain a strong link to the existing mesh and remain in open air.
4. Use model-specific troubleshooting
A red eero status light indicates it is offline; check the gateway first, then upstream Internet and cabling.
Amazon eero Mesh Wi-Fi FAQs
Does eero replace a modem?
No. The gateway eero normally connects to a modem or fibre terminal.
Why is eero red?
The unit is offline due to Internet loss or loss of connection to the mesh.
Can eero work in bridge mode?
Yes, but some advanced eero routing and security features may not be available.